Logs
Every chat session, newest first — the visitor’s questions, the agent’s answers, and how the session ended. Sessions are categorised so you can see the shape of demand rather than reading transcripts one by one:Tickets
Support tickets opened through the agent’s Ticket System channel.
Tickets carry a priority of Low, Medium or High. Open one to see the full conversation that produced it, the customer’s details, and to add an internal comment.
Leads
Contacts captured by the Lead Generation and Support Form channels. Each lead shows the submitted fields, the conversation it came from, and when it arrived. Open a lead for the full detail view and the session transcript that produced it.Calls
Meetings booked through the Cal.com channel.
Open a call for booking details, customer information and status.
Source
Entries are tagged with where they came from — Chatbot or Website — so agent-driven activity is distinguishable from your own site forms.New-item badges
Rows created inside the recent activity window are marked as new. The window is set server-side, so the row pills and the sidebar badge always agree.Deep links
Each tab is addressable, which makes sharing a specific view easy:Availability
Conversations is available on the Byte and Infinity plans. On other plans the page shows an upgrade prompt.Agent analytics
The aggregate view of the same activity.
Knowledge Source
Close the gaps these conversations expose.