Skip to main content
Settings → Contact Support opens a ticket directly with our team. It’s also reachable from the Support link in the top bar.

​
Raising a ticket

1

Choose a problem type

Technical, Billing, Account or Other.
2

Set a severity

Low, Medium, High or Critical.
3

Select the workspace

Which workspace the issue relates to, if any.
4

Describe it

A brief subject, then a description with the detail. Add a phone number if you’d like a call back.
5

Submit

Slide to confirm and the ticket is created.

​
Writing a good ticket

The page’s own quick tips, and they’re the right ones:
  • Be specific about your issue.
  • Include relevant screenshots.
  • Mention error messages if any.
  • Provide steps to reproduce the problem.
For a failed run, include the workspace name, the site, and roughly when it happened. That’s usually enough for us to find the run without going back and forth.

​
Tracking your tickets

Previous tickets lists everything you’ve raised with its current status — Open, In Progress, Resolved or Closed — and any replies from our team.

​
Other ways to reach us

Support tickets raised here are different from the tickets your chat agent creates for your own customers. These reach Botric; those reach you.