What Can Email Agent Do?
- Monitor incoming emails from connected mailboxes automatically.
- Draft AI responses based on your knowledge base and brand context.
- Score confidence so you know how reliable each draft is before sending.
- Learn from your edits to improve future draft quality over time.
How It Works
Connect your mailbox
Link your Gmail or Zoho email account via OAuth. Learn more →
AI monitors incoming email
Botric watches your inbox for new customer messages and analyzes their content.
Drafts are generated
The AI creates draft responses using your knowledge sources, matching the tone and context of each conversation.
Review and send
You review each draft, make any edits, and send it directly from Botric. Learn more →
Key Features
Confidence Scoring
Every draft includes a confidence score indicating how certain the AI is about its response. High-confidence drafts can be sent quickly, while low-confidence ones may need more editing or a manual response. See Drafts & Confidence for details.Multi-Provider Support
Connect email accounts from multiple providers:- Gmail — Connect via Google OAuth
- Zoho Mail — Connect via Zoho OAuth
Knowledge-Powered Responses
The Email Agent uses the same Knowledge Sources as your Chat Agent. This means your AI assistants provide consistent answers across chat and email.Next Steps
Connect Mailbox
Link your Gmail or Zoho account.
Drafts & Confidence
Review and manage AI-generated drafts.
Knowledge Sources
Manage what your AI agents know.
Chat Agent
Set up a chatbot for your website.