Call Logs Table
The calls table displays all logged calls with the following information:| Column | Description |
|---|---|
| Caller | Name or phone number of the caller |
| Date & Time | When the call occurred |
| Duration | Length of the call |
| Status | Call outcome (answered, missed, voicemail) |
| Agent | Which agent or team member handled the call |
Filtering Calls
Use the filter controls to narrow your view:- Date range — Show calls from a specific time period.
- Status — Filter by answered, missed, or voicemail.
- Agent — Show calls handled by a specific agent or team member.
Call Details
Click on any call to open its detail view.Recording
If a recording is available, you can play it directly in Botric. Use the audio player to listen to the full conversation.Transcript
Botric generates a text transcript of recorded calls using AI. The transcript includes:- Speaker identification (caller vs. agent)
- Timestamped segments for easy navigation
- Full text of the conversation
Next Steps
Leads
View captured leads from chat conversations.
Tickets
Manage support tickets.
Logs
View activity and event logs.
Dashboard
Return to your dashboard.