Calls

The Calls page provides a log of all phone interactions associated with your workspace. View call details, listen to recordings, and read AI-generated transcripts to stay on top of customer conversations.

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Call Logs Table

The calls table displays all logged calls with the following information:

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Filtering Calls

Use the filter controls to narrow your view:

• Date range — Show calls from a specific time period.
• Status — Filter by answered, missed, or voicemail.
• Agent — Show calls handled by a specific agent or team member.

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Call Details

Click on any call to open its detail view.

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Recording

If a recording is available, you can play it directly in Botric. Use the audio player to listen to the full conversation.

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Transcript

Botric generates a text transcript of recorded calls using AI. The transcript includes:

• Speaker identification (caller vs. agent)
• Timestamped segments for easy navigation
• Full text of the conversation

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Next Steps