The Tickets page lets you manage support requests that arise from customer interactions. Tickets help you track issues from initial report through resolution, ensuring nothing falls through the cracks.Documentation Index
Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
Use this file to discover all available pages before exploring further.
Ticket Statuses
Every ticket progresses through a lifecycle of statuses:| Status | Description |
|---|---|
| Open | A new ticket that hasn’t been addressed yet |
| In Progress | A ticket that’s actively being worked on |
| Resolved | A ticket that has been successfully closed |
Tickets Table
The tickets table shows all your support tickets with:| Column | Description |
|---|---|
| Subject | Brief description of the issue |
| Requester | The customer who raised the ticket |
| Status | Current ticket status |
| Priority | Ticket priority level |
| Created | When the ticket was created |
| Updated | When the ticket was last modified |
Filtering and Sorting
- Filter by status — Show only Open, In Progress, or Resolved tickets.
- Filter by priority — Focus on high-priority issues first.
- Search — Find tickets by subject, requester, or content.
- Sort — Order by date, priority, or status.
Managing Tickets
Viewing a Ticket
Click on any ticket to see the full details including:- Complete issue description
- Customer contact information
- Conversation or interaction history that generated the ticket
- Internal notes and updates
Updating Status
To update a ticket’s status:- Open the ticket detail view.
- Click the Status dropdown.
- Select the new status.
- Add an optional note describing the update.
- Save your changes.
Next Steps
Leads
View and manage captured leads.
Calls
Review call logs and recordings.
Logs
View activity and event logs.
Chat Agent
Configure your chat agent.