Skip to main content
The Logs page provides a detailed record of all activity across your workspace. Every significant event — from agent interactions to system operations — is logged here, giving you full visibility into what’s happening in your Botric account.

​
What Gets Logged

Botric captures logs for a wide range of events across your workspace:
Event CategoryExamples
Agent ActivityChat conversations started/ended, email drafts generated, bot responses
Lead EventsNew lead captured, lead data updated
System EventsKnowledge source crawled, site audit completed, webhook triggered
User ActionsSettings changed, bot created/updated, knowledge source added
ErrorsFailed API calls, crawl errors, processing failures

​
Viewing Logs

The logs page displays events in reverse chronological order (newest first). Each log entry shows:
  • Timestamp — Exact date and time of the event
  • Event Type — Category of the event (agent, system, user, error)
  • Description — What happened
  • Agent/Source — Which agent or system component generated the event
  • Details — Additional context or data associated with the event

​
Filtering Logs

Use the filter controls to find specific events:

​
By Agent

Select a specific agent (Chat Agent, Email Agent) to see only events related to that agent.

​
By Event Type

Filter by event category to focus on specific types of activity:
  • Agent activity
  • Lead events
  • System events
  • User actions
  • Errors

​
By Date Range

Set a start and end date to narrow logs to a specific time period. This is useful for investigating issues that occurred at a known time.

​
Using Logs for Debugging

Logs are especially useful when troubleshooting issues:
Filter logs by Agent Activity and check the bot’s recent conversations. Look for error entries that indicate knowledge source issues or prompt failures.
Filter by System Events and look for crawl or processing entries. Check if the crawl completed successfully or if errors were logged.
Filter by Lead Events to verify whether leads were captured. If conversation logs show visitor info was provided but no lead was created, there may be a configuration issue with your bot.
Check the logs regularly, especially after making changes to your bots or knowledge sources. They’re the fastest way to verify that everything is working as expected.

​
Next Steps

Leads

View captured leads.

Tickets

Manage support tickets.

Dashboard

Return to your dashboard.

Chat Agent

Review your chat agent configuration.