What Can Chat Agent Do?
- Answer visitor questions using your documentation, FAQs, and website content.
- Capture leads by collecting visitor information during conversations.
- Provide support by resolving common issues without human intervention.
- Guide users through your product, onboarding flows, or sales process.
How It Works
Create a bot
Name your bot and select its purpose. Learn more →
Link knowledge sources
Connect the content your bot uses to answer questions. Learn more →
Customize the widget
Design the chat widget to match your brand colors and style. Learn more →
Deploy to your site
Add the embed code to your website and start engaging visitors. Learn more →
Bot Purposes
When creating a bot, you select a purpose that defines its primary behavior. This helps Botric optimize the bot’s prompts and responses for your use case.| Purpose | Description |
|---|---|
| Customer Support | Answers questions and resolves issues using your knowledge base |
| FAQ | Handles frequently asked questions with quick, accurate answers |
| Lead Generation | Engages visitors and collects contact information |
| Sales | Guides potential customers through your products and pricing |
| Onboarding | Walks new users through setup and getting started |
| Help Desk | Provides technical support and troubleshooting guidance |
| Custom | Define your own purpose with a custom system prompt |
Managing Bots
From the Chat Agent page, you can:- View all your bots and their status (active/inactive)
- Edit a bot’s configuration, prompts, and knowledge sources
- Preview the chat widget before deploying
- Delete bots you no longer need
Next Steps
Create a Bot
Step-by-step guide to creating your first bot.
Customize Widget
Design your chat widget.
Deploy
Add your chatbot to your website.
Knowledge Sources
Manage what your bot knows.