> ## Documentation Index
> Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Source

> The content that trains your AI agents — websites, files, FAQs, text, audio and video.

A knowledge source is the material your [Chat Agent](/support/chat-agent/overview) answers from. Add your documentation, policies, product pages and FAQs, and the agent answers from your content instead of guessing.

## The page at a glance

Four counters sit at the top: **Total items**, **Knowledge sources**, **Training progress** and **Linked agents**. Below them, each source type has its own list.

## Source types

<CardGroup cols={3}>
  <Card title="Website" icon="globe">
    Crawl and index a URL.
  </Card>

  <Card title="Text" icon="file-lines">
    Paste text content directly.
  </Card>

  <Card title="FAQ" icon="circle-question">
    Question and answer pairs.
  </Card>

  <Card title="File" icon="upload">
    PDF, DOCX, PPTX, TXT, MD.
  </Card>

  <Card title="Audio" icon="file-audio">
    Audio files, transcribed and indexed.
  </Card>

  <Card title="Video" icon="file-video">
    Video files, transcribed and indexed.
  </Card>
</CardGroup>

<Note>
  **Audio** and **Video** require a plan with video/audio knowledge. On plans without it, those tiles show an upgrade badge.
</Note>

## Adding a source

<Steps>
  <Step title="Choose Add item">
    Pick a source type from the picker.
  </Step>

  <Step title="Provide the content">
    Enter a URL, paste text, write a Q\&A pair, or drag files onto the drop zone.
  </Step>

  <Step title="Wait for training">
    Each item is chunked and embedded. Training progress is shown per item; large files and long media take longer.
  </Step>
</Steps>

### Websites

Give Botric a URL and it crawls and indexes the page. Use your most authoritative pages — product, pricing, docs, policies.

### FAQs

The most precise source type. If a specific question keeps coming up in [Conversations](/support/conversations), write it as an FAQ and the agent will answer it consistently.

### Files

Drag and drop, or browse. Supported: PDF, DOCX, PPTX, TXT and MD.

## Managing sources

Every list supports **view**, **edit** and **delete**. Deleting an item also removes its embeddings, so the agent stops answering from it immediately.

<Warning>
  Deleting is permanent. If a chat agent relied on that item, its answers will change on the next question.
</Warning>

## Linking to a chat agent

Knowledge sources live at the workspace level; a chat agent selects the ones it should use in its **Knowledge** tab. One source can feed several agents.

The chat agent surfaces training state directly:

* **Training underway** — indexing in progress.
* **Some items failed to train** — retry those items.
* **Knowledge sources are empty** — the agent has nothing to answer from.

## Auto-generated FAQs

Once training completes, Botric generates FAQs from your knowledge sources — usually in 30–60 seconds. They appear in the chat agent's **FAQs** tab, where you can edit, delete or regenerate them.

<Tip>
  Feed the knowledge base from real demand. The dashboard's **Most asked questions** card and the Conversations **Logs** tab show exactly which questions your agent couldn't answer.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="Build a Chat Agent" icon="robot" href="/support/chat-agent/build">
    Attach these sources to an agent.
  </Card>

  <Card title="Conversations" icon="list" href="/support/conversations">
    Find the gaps your knowledge base should close.
  </Card>
</CardGroup>