> ## Documentation Index
> Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Agent overview

> An AI assistant on your website, trained on your own content.

A chat agent answers your visitors from your [knowledge sources](/workspace/knowledge-source) — your docs, policies, FAQs and product pages — rather than from general knowledge. It captures leads, opens tickets and books meetings while it does it.

## The agent list

The Chat Agent page lists every agent in the workspace, with **Total agents**, **Total messages** and each agent's status. From here you create a new agent or open an existing one.

## Building one

<Steps>
  <Step title="Add knowledge">
    Load your content into [Knowledge Source](/workspace/knowledge-source) and wait for training. An agent with nothing to read can't answer anything.
  </Step>

  <Step title="Create the agent">
    Name it and open its detail page.
  </Step>

  <Step title="Configure it">
    Six tabs: **Info & Appearance**, **Knowledge**, **Channels**, **FAQs**, **Connect** and **Settings**.
  </Step>

  <Step title="Test it">
    Use the preview to ask real questions before anyone else does.
  </Step>

  <Step title="Deploy">
    Copy one script tag onto your site.
  </Step>
</Steps>

## The six tabs

| Tab                   | What it covers                                                   |
| --------------------- | ---------------------------------------------------------------- |
| **Info & Appearance** | Details and look — name, messages, colours, widget mode          |
| **Knowledge**         | Which knowledge sources the agent uses                           |
| **Channels**          | Tools the agent can offer — tickets, leads, bookings, web search |
| **FAQs**              | Auto-generated question and answer pairs                         |
| **Connect**           | Deployment snippets                                              |
| **Settings**          | Behaviour, enable/disable and deletion                           |

[Build & customize](/support/chat-agent/build) covers the first two and the last; [Channels](/support/chat-agent/channels) and [Deploy](/support/chat-agent/deploy) have their own pages.

## What the agent produces

Everything the agent does lands in [Conversations](/support/conversations):

| Output                         | Tab     |
| ------------------------------ | ------- |
| Every session and its messages | Logs    |
| Support requests it opened     | Tickets |
| Contact details it captured    | Leads   |
| Meetings it booked             | Calls   |

## Plan requirements

Chat agents need a plan that grants at least one chatbot. On the Free plan the sidebar item shows an **Upgrade** badge. Your plan also sets how many agents you can have, how long message history is retained, and whether you can remove Botric branding.

<Card title="Compare plans" icon="credit-card" href="/account/plans">
  Chatbot limits and message history by plan.
</Card>

## Next steps

<CardGroup cols={2}>
  <Card title="Build & customize" icon="palette" href="/support/chat-agent/build">
    Name, messages, appearance and behaviour.
  </Card>

  <Card title="Deploy" icon="code" href="/support/chat-agent/deploy">
    Widget, iframe and modal snippets.
  </Card>
</CardGroup>