> ## Documentation Index
> Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Agent Overview

> AI-powered email response system that drafts replies to customer emails using your knowledge base.

The Email Agent monitors your connected email inboxes and uses AI to draft responses to incoming customer emails. It reads each email, matches it against your [Knowledge Sources](/engagement/knowledge-source), and generates a draft reply that you can review, edit, and send.

## What Can Email Agent Do?

* **Monitor incoming emails** from connected mailboxes automatically.
* **Draft AI responses** based on your knowledge base and brand context.
* **Score confidence** so you know how reliable each draft is before sending.
* **Learn from your edits** to improve future draft quality over time.

## How It Works

<Steps>
  <Step title="Connect your mailbox">
    Link your Gmail or Zoho email account via OAuth. [Learn more →](/engagement/email-agent/connect-mailbox)
  </Step>

  <Step title="AI monitors incoming email">
    Botric watches your inbox for new customer messages and analyzes their content.
  </Step>

  <Step title="Drafts are generated">
    The AI creates draft responses using your knowledge sources, matching the tone and context of each conversation.
  </Step>

  <Step title="Review and send">
    You review each draft, make any edits, and send it directly from Botric. [Learn more →](/engagement/email-agent/drafts-and-confidence)
  </Step>
</Steps>

## Key Features

### Confidence Scoring

Every draft includes a confidence score indicating how certain the AI is about its response. High-confidence drafts can be sent quickly, while low-confidence ones may need more editing or a manual response. See [Drafts & Confidence](/engagement/email-agent/drafts-and-confidence) for details.

### Multi-Provider Support

Connect email accounts from multiple providers:

* **Gmail** — Connect via Google OAuth
* **Zoho Mail** — Connect via Zoho OAuth

### Knowledge-Powered Responses

The Email Agent uses the same [Knowledge Sources](/engagement/knowledge-source) as your Chat Agent. This means your AI assistants provide consistent answers across chat and email.

## Next Steps

<CardGroup cols={2}>
  <Card title="Connect Mailbox" icon="plug" href="/engagement/email-agent/connect-mailbox">
    Link your Gmail or Zoho account.
  </Card>

  <Card title="Drafts & Confidence" icon="file-pen" href="/engagement/email-agent/drafts-and-confidence">
    Review and manage AI-generated drafts.
  </Card>

  <Card title="Knowledge Sources" icon="database" href="/engagement/knowledge-source">
    Manage what your AI agents know.
  </Card>

  <Card title="Chat Agent" icon="robot" href="/engagement/chat-agent/overview">
    Set up a chatbot for your website.
  </Card>
</CardGroup>