> ## Documentation Index
> Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Agent Overview

> Build and deploy AI-powered chatbots that engage your website visitors using your own knowledge base.

The Chat Agent lets you create AI-powered chatbots that live on your website and interact with visitors in real time. Each bot is trained on your [Knowledge Sources](/engagement/knowledge-source) and can be customized to match your brand, tone, and goals.

## What Can Chat Agent Do?

* **Answer visitor questions** using your documentation, FAQs, and website content.
* **Capture leads** by collecting visitor information during conversations.
* **Provide support** by resolving common issues without human intervention.
* **Guide users** through your product, onboarding flows, or sales process.

## How It Works

<Steps>
  <Step title="Create a bot">
    Name your bot and select its purpose. [Learn more →](/engagement/chat-agent/create-bot)
  </Step>

  <Step title="Link knowledge sources">
    Connect the content your bot uses to answer questions. [Learn more →](/engagement/knowledge-source)
  </Step>

  <Step title="Customize the widget">
    Design the chat widget to match your brand colors and style. [Learn more →](/engagement/chat-agent/customize-widget)
  </Step>

  <Step title="Deploy to your site">
    Add the embed code to your website and start engaging visitors. [Learn more →](/engagement/chat-agent/deploy)
  </Step>
</Steps>

## Bot Purposes

When creating a bot, you select a purpose that defines its primary behavior. This helps Botric optimize the bot's prompts and responses for your use case.

| Purpose              | Description                                                     |
| -------------------- | --------------------------------------------------------------- |
| **Customer Support** | Answers questions and resolves issues using your knowledge base |
| **FAQ**              | Handles frequently asked questions with quick, accurate answers |
| **Lead Generation**  | Engages visitors and collects contact information               |
| **Sales**            | Guides potential customers through your products and pricing    |
| **Onboarding**       | Walks new users through setup and getting started               |
| **Help Desk**        | Provides technical support and troubleshooting guidance         |
| **Custom**           | Define your own purpose with a custom system prompt             |

<Tip>
  Start with a specific purpose like **Customer Support** or **FAQ** for the best out-of-the-box experience. You can always adjust the prompts later.
</Tip>

## Managing Bots

From the Chat Agent page, you can:

* View all your bots and their status (active/inactive)
* Edit a bot's configuration, prompts, and knowledge sources
* Preview the chat widget before deploying
* Delete bots you no longer need

## Next Steps

<CardGroup cols={2}>
  <Card title="Create a Bot" icon="plus" href="/engagement/chat-agent/create-bot">
    Step-by-step guide to creating your first bot.
  </Card>

  <Card title="Customize Widget" icon="palette" href="/engagement/chat-agent/customize-widget">
    Design your chat widget.
  </Card>

  <Card title="Deploy" icon="code" href="/engagement/chat-agent/deploy">
    Add your chatbot to your website.
  </Card>

  <Card title="Knowledge Sources" icon="database" href="/engagement/knowledge-source">
    Manage what your bot knows.
  </Card>
</CardGroup>