> ## Documentation Index > Fetch the complete documentation index at: https://manual.botric.ai/llms.txt > Use this file to discover all available pages before exploring further. # Calls > View call logs, listen to recordings, and read transcripts from customer interactions. The Calls page provides a log of all phone interactions associated with your workspace. View call details, listen to recordings, and read AI-generated transcripts to stay on top of customer conversations. ## Call Logs Table The calls table displays all logged calls with the following information: | Column | Description | | --------------- | ------------------------------------------- | | **Caller** | Name or phone number of the caller | | **Date & Time** | When the call occurred | | **Duration** | Length of the call | | **Status** | Call outcome (answered, missed, voicemail) | | **Agent** | Which agent or team member handled the call | ### Filtering Calls Use the filter controls to narrow your view: * **Date range** — Show calls from a specific time period. * **Status** — Filter by answered, missed, or voicemail. * **Agent** — Show calls handled by a specific agent or team member. ## Call Details Click on any call to open its detail view. ### Recording If a recording is available, you can play it directly in Botric. Use the audio player to listen to the full conversation. ### Transcript Botric generates a text transcript of recorded calls using AI. The transcript includes: * Speaker identification (caller vs. agent) * Timestamped segments for easy navigation * Full text of the conversation Use transcripts to quickly review call content without listening to the entire recording. Search within a transcript to find specific topics discussed. ## Next Steps View captured leads from chat conversations. Manage support tickets. View activity and event logs. Return to your dashboard.