> ## Documentation Index
> Fetch the complete documentation index at: https://manual.botric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Raise a ticket with the Botric team and track your previous requests.

**Settings → Contact Support** opens a ticket directly with our team. It's also reachable from the **Support** link in the top bar.

## Raising a ticket

<Steps>
  <Step title="Choose a problem type">
    **Technical**, **Billing**, **Account** or **Other**.
  </Step>

  <Step title="Set a severity">
    **Low**, **Medium**, **High** or **Critical**.
  </Step>

  <Step title="Select the workspace">
    Which workspace the issue relates to, if any.
  </Step>

  <Step title="Describe it">
    A brief **subject**, then a **description** with the detail. Add a **phone number** if you'd like a call back.
  </Step>

  <Step title="Submit">
    Slide to confirm and the ticket is created.
  </Step>
</Steps>

## Writing a good ticket

The page's own quick tips, and they're the right ones:

* Be specific about your issue.
* Include relevant screenshots.
* Mention error messages if any.
* Provide steps to reproduce the problem.

<Tip>
  For a failed run, include the workspace name, the site, and roughly when it happened. That's usually enough for us to find the run without going back and forth.
</Tip>

## Tracking your tickets

**Previous tickets** lists everything you've raised with its current status — **Open**, **In Progress**, **Resolved** or **Closed** — and any replies from our team.

## Other ways to reach us

| Channel              | Detail                                                  |
| -------------------- | ------------------------------------------------------- |
| **Email**            | [support@botric.ai](mailto:support@botric.ai)           |
| **Phone**            | +91 7544004222                                          |
| **Business hours**   | Mon–Fri, 9:00 AM – 6:00 PM EST                          |
| **Walkthrough call** | [Book 30 minutes](https://calendly.com/botric-ai/30min) |

<Note>
  Support tickets raised here are different from the [tickets your chat agent creates](/support/conversations) for your own customers. These reach Botric; those reach you.
</Note>